We are committed to providing high-quality jewelry made to last, which is why we offer a 5 year warranty from the date of original purchase for defects or issues resulting from the workmanship of the jewelry. Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Vonacce.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the address given after confirming you are eligible for a refund.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

USA Shipping Times

Complimentary Delivery (8-15 Business Days)

Europe Shipping Times

Complimentary Delivery (3-8 Business Days)

USA Shipping Times

Complimentary Delivery (8-15 Business Days)

Europe Shipping Times

Complimentary Delivery (3-8 Business Days)

We cannot guarantee we will be able to cancel or update your order upon request. Please reach out to our Service Specialists and we will do our best to support your request.

Contact email: [email protected]

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the address given after confirming you are eligible for a refund.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

The fastest way to ensure you get what you want is to return the item you have in the 30 day period from the delivery, once the return is accepted, make a separate purchase for the new item.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the address given after confirming you are eligible for a refund.

Return policy applies. https://vonacce.com/pages/returns-and-exchanges